Privacy Policy

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1. Information Collection and Use

We only collect personal information that you voluntarily provide, such as when you:

  • Make a reservation or enquiry
  • Subscribe to our marketing communications
  • Enter competitions or promotions
  • Interact with us via our website, email, or social media channels

We use this information to provide and personalise our services, respond to enquiries, process bookings, and send you marketing communications if you have opted in.

2. Email Communications

  • You will only receive marketing emails from The Crazy Bear Group if you have given us your consent, usually by supplying your email address and opting in to receive news and offers.
  • If you have made an enquiry, requested information, or otherwise shown legitimate interest in our services, we may contact you on a one-off basis to follow up on your request. These communications will not include marketing content unless you have opted in separately.”
  • We do not buy, sell, or rent email addresses or personal data to third parties.
  • Every marketing email includes a clearly visible unsubscribe link, allowing you to opt out at any time with immediate effect.

3. Forward to a Friend

If you choose to use our “Forward to a Friend” feature, the email addresses you provide are used solely for the delivery of that message. They are not added to any mailing lists, stored, or used for any other purpose.

4. Cookies, IP Addresses & Analytics

We use cookies and similar technologies to improve user experience and website functionality. We also log IP addresses and analyse email interaction data to:

  • Understand user behaviour and trends
  • Administer and improve our website
  • Conduct internal marketing performance analysis

This data is anonymised wherever possible and used only by The Crazy Bear Group for internal purposes.

5. Links to Third-Party Sites

Our website and emails may include links to external websites. Please note that we are not responsible for the privacy practices of these sites. We encourage you to read the privacy statements of any third-party websites you visit.

6. Data Sharing and Disclosure

We will not share your personal information with any third party without your consent, except where required by law or as outlined below:

  • To comply with legal obligations or respond to lawful requests from public authorities
  • To protect the rights, property, or safety of The Crazy Bear, our customers, or others
  • In urgent circumstances to protect the personal safety of users or the public

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to processing or request restriction of processing
  • Withdraw your consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at:
enquiries@crazybear-beaconsfield.co.uk

8. Policy Changes

The Crazy Bear Group reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website and will become effective immediately upon publication. Continued use of our services after such updates constitutes acceptance of the revised policy.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.