Terms and Conditions

These booking terms and conditions apply to all confirmed bookings.

Introduction and references

PLEASE NOTE: by confirming any booking with us, you are agreeing to these terms and conditions.

Crazybeargroup.co.uk is a website owned and operated by CB Opportunities who shall be referred to as “we”, “us” or “our” in these terms and conditions.

To make it easier to read these terms and conditions there are several further definitions which we use:

• “Pre-authorisation” means a security hold
• “Guest” means you and each person going to your booking.
• “Booking” means the reservation for any aspect of the business
• “You” means the lead person making a booking through us.
• “We/us” means the company, CB Opportunities, not individual persons.

When you make a booking through us you are confirming that you and every guest understands, agrees and accepts these terms and conditions. Please read them carefully, as we, and you will be held to these terms. Please pay particular attention to section 4: Guest bookings and Cancellations.

Bookings cannot be accepted from persons under 18 years of age. ID may be required on arrival.

Children are not accepted in the hotel under any circumstances, however, are welcome in our restaurants. (Excl. BEAR (Beaconsfield) & OAK (Stadhampton) – with the exception of Sundays in Oak.

Certain group bookings, including for stag and hen dos or business bookings, may need to be arranged separately with our events team.

All our hotel rooms are non-smoking. Any evidence of smoking/vaping in the rooms will incur a £150 charge.

The hotel is a privately licensed premise and operates a house price corkage charge per bottle consumed that is not purchased on site.

No bookings are valid until confirmed by us in writing (including by email).

Once a booking is confirmed it cannot be amended or changed by anyone other than you, unless prior written permission is given. If we agree to make requested changes to your booking (for example, changing the lead booker and/or the dates of your stay) you will be required to pay any difference in price.

We reserve the right to cancel your stay and re-let any booking where any outstanding payment due more than 7 days’ is late. In these circumstances you will not be entitled to any refund. This also applies to any additional room extras, such as decorations.

If we cannot make the room or booking available to you for your visit, we will try to find you suitable alternative accommodation in our other location, or we will arrange a refund for amounts you have paid towards the booking cost. We will not be responsible to pay any compensation or expenses because of such an event.

If you have booked with a 3rd party, you may need to contact the booking platform, to request a refund.

A credit card pre-payment of £150 will be required at check-in to cover any incidentals during your stay, this will be released following bill payment at check-out. This must be the same card used at time of booking unless you are using a voucher, in this case it can be any card. This is a holding fee and will only be charged for inessentials, you cannot pay your bill with this.

Additional bookings for Dining and Thai Massage are subject to limited availability, so please book in advance to avoid disappointment.
Our Thai massage treatment is not available to pregnant women, and if you have any current or previous health problems please discuss with us before you book. Minimum age 18 years.

Our pool in Beaconsfield is only available for use by hotel residents and certain member types, and open during daylight hours.

Credit/debit card details are required at the time of making a booking In any of our restaurants. A cancellation fee per person may apply for any cancellations less than 48 hours prior to arrival. (£10pp lunch bookings – £20pp dinner bookings)

Best Flexible Rate

Your booking will be confirmed by credit/debit card pre-payment to the full value of your reservation – this will be debited from your account on the date of your stay.

This booking is refundable up to 48 hours prior to your 4pm check-in date (excluding New Year’s Eve, Valentines and other peak periods). In the case of late cancellation or no-show your booking and pre-payment are subject to forfeiture (we will take payment, and you will lose your booking).

You must bring the same credit/debit card used for this booking with you when you check-in for a pre-authorisation of £150 by means of PIN entry to cover any accidental damage or incidentals during your stay, this will be released following final bill payment at check-out. Please note this is an automated system, any delays will need to be resolved with your bank as they can take up to 10 days to release the funds.

Best Available Rate | Dinner Bed & Breakfast Rate

Your booking will be confirmed by credit/debit card pre-payment to the full value of your reservation – this will be debited from your account on the date of your stay.

This booking is non-refundable, but you can reschedule up to 48 hours prior to your 4pm check-in date (excluding New Year’s Eve, Valentines and other peak periods) – you can re-schedule once within twelve months of this reservation date. In the case of late re-schedule or no-show your booking and pre-payment are subject to forfeiture (we will take payment, and you will lose your booking).

You must bring the same credit/debit card used for this booking with you when you check-in for a pre-payment of £150 by means of PIN entry to cover any accidental damage or incidentals during your stay, this will be released following final bill payment at check-out.

If a refund is due for any booking, we will aim to return the applicable amount within 10 working days of cancellation. Please note, it may take additional time for the bank to release funds.

Should you wish to reschedule your booking, you must let us know a new date for the booking at the time of request.

Once you have made a booking there is no “cooling off” period as the contract you have made is for accommodation services for a specific period of performance. You can see further details in the section “When you don’t get 14 days to cancel” on the citizen’s advice bureau website here.

You will ensure that you and all Holidaymakers will:

• act responsibly and carefully whilst on site, abiding by any area specific rules and leave the room, and all things in or at it, in the same state of repair and cleanliness as at the start of the stay;
• report to staff any damage or breakages made during the stay and pay for damage where needed(wear and tear accepted);
• not smoke in the rooms or outdoor areas attached to rooms, nor allow anyone else to smoke there;
• not allow more than the maximum number of people to stay in the room as stated on the Website; (2x adults)
• at all times comply with any applicable laws and local or Government guidance and ensure that no lead booker or their guests do anything which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance.
• not arrive to the hotel before the stated arrival date and time and will leave the rooms before the stated departure date and time unless arranged and confirmed in writing by the hotel.
• treat people with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards any member of staff, any member of the community in which the hotel is situated, or any of our employees, directors, consultants or other party acting on our behalf.
• secure the room (including all windows and doors) whenever vacating.

We will be entitled to make a reasonable charge where Guests have failed to comply with these responsibilities. In serious cases, guests may have to leave the hotel early without any compensation or refund.

We will ensure that:

• the room is cleaned and ready for the guests by the stated arrival date and time;
• suitable arrangements are made for you to access the room where possible;
• We treat all guests with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards any guests or their party.
• We can be contacted 24 hours (during stay) or will provide you with an alternative first point of contact should you have any concerns or queries during your stay.
• We comply with all applicable laws and regulations (including health and safety regulations);
• adequate liability insurance is in place in respect of the guests’ stay; and
• all guests will have exclusive access to the room for the duration of the stay (although all guests will allow any representative, including us, access to the room if reasonably required).

However, we will not be responsible, nor liable to you (or any guests) for any events outside our reasonable control, such as the breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstances.

Dogs are only allowed in our outdoor public areas, and main bar. Dogs (except registered guide/assistance dogs) are not permitted In our restaurants or hotel rooms.

You must notify us of the intended presence of any assistance dogs, prior to making a booking.

If any guest has an allergy to dogs, please be aware that we cannot guarantee that a dog has not stayed in a particular room. Neither we nor our staff can accept responsibility for any suffering which may occur because of such animals having been present in a room.

The following dog terms apply:

• Dogs must always be under strict control while on site.
• Any fouling must be cleared up without delay.
• Dogs must not be left alone at any time.
• Dogs are not allowed in bedrooms unless prior approved by us (Assistance only). They must not lie on beds or furniture, and any hair should be cleaned up before departure.
• Dog owners must ensure that their pets are free from parasites and fleas before they occupy the rooms. Failure to do so may incur subsequent charges.
• You will be liable for any damage caused by any guests’ dogs in the rooms or public areas. Any damage is to be reported to a member of staff immediately. Any additional cleaning required, that may incur an additional charge, will be at our discretion.

If you break these terms, us (including our representatives) or we may notify you that you have broken these terms and may cancel the booking and ask that the guests leave the room/restaurant/bar before the end of the scheduled departure without compensation, or that they pay an additional reasonable charge.

We have compiled the information on our website as accurately as possible. However, facilities may be altered or withdrawn for reasons outside our control, in which case we cannot accept responsibility.

You accept and acknowledge that any booking made will be subject to the information contained or referred to on the website or 3rd party websites.

We make every effort to ensure that the room/restaurant details supplied to us are accurately reproduced and that the pricing and availability of the menus and rooms are correct. Mistakes may occur from time to time, and we reserve the right to rectify errors (including any pricing errors) within 5 business days of you making your booking.

Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. It may not be available 24 hours a day and is provided for leisure, not business, purposes.

Electric vehicles are becoming increasingly common, and we want to ensure they can be catered for wherever possible. We would recommend you check for local charging points close to site, as we do not provide electric vehicle charging.

If you choose to stay with us, remember that much of our buildings’ character and charm is due to its age. Some of our buildings are well over 100 years old and were built long before the days of damp proof courses and cavity walls so some may show signs of damp, particularly in long spells of wet weather. If you have any concerns, please talk to us at the time of making your booking. Also, please remember that should traditional property features (steep stairs or low beams, for example) be a problem for any member of your party, you must consider and mention this prior to booking.

Please remember that properties in the country do attract spiders and therefore cobwebs. It does not mean that the room is dirty or has not been cleaned as cobwebs can be spun almost as quickly as they have been cleaned away. In rural areas please be tolerant of the sounds and scents that you may encounter, they are all a part of the countryside experience.

Confirmation should be requested prior to booking if there is any particular detail or facility that is important to you. When you make a booking, the guests accept that minor differences between text/photographs/illustrations in the brochure and on the website and the actual room may arise. We cannot accept responsibility should the hotel not conform to a guests’ standards.

If you have any complaint concerning a stay, massage, restaurant booking, or bar visit, the matter should be taken up with the duty manager on site as a first point of call. The duty manager should do their best to resolve your complaint, where possible. It is important to raise any complaint while you are still on site.

All complaints must be logged in writing, from the lead booker. We are unable to action any complaints submitted by any guests other than the lead booker, or guests permitted by the lead booker.

If you are not satisfied with the response given by the manager, please then contact us (via the Reservations Department) with full details so we can investigate further. We will then liaise with the Owner to try to resolve any unresolved complaints.

Liability:

We accept no responsibility for personal injury to, or death of, Holidaymakers or anyone they invite to the hotel/bar/restaurant or loss of or consequential loss or damage to their personal belongings, property, or for other matters over which we have no control.

If you fail to comply with these terms and conditions, you will be liable (only) for losses which are a foreseeable consequence of the failure to comply with the applicable terms. Losses are foreseeable where they were contemplated by you and us at the time you made the booking.

Nothing in these terms and conditions will limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, or for fraud or fraudulent misrepresentation.

Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.

It is a requirement when booking hotel rooms with us, to submit credit or debit card details which will be used to hold £150 preauthorisation throughout your stay.

The pre-authorisation is due on arrival and it will be held by us to be applied against the reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of the booking by you or other guests The balance of the pre-authorisation will be returned to you within 7 working days of the departure date. Where such costs exceed the pre-authorisation amount, you agree to pay such excess to us promptly and in any event within 14 days of being notified.